Frequently Asked Questions

Find answers to common questions about shopping with windowflip. If you need more help, contact us at [email protected] or by phone at +1 646 438 9007.

What does windowflip sell?

windowflip sells furniture for the home, including sofas, TV stands, coffee tables, bedroom sets, cabinets, dining sets, dining chairs, and storage tray ottomans. You can browse the full range on our Shop page.

Where do you ship?

We currently ship within the United States only. At this time, we do not offer international shipping.

Is shipping free?

Yes. We offer free standard shipping on all orders. No additional fees are applied at checkout for standard delivery.

How long will my order take to arrive?

Orders are processed within 0 to 2 business days (Monday to Friday). Orders placed after our daily cut-off time of 5:00 PM (EST) are processed on the next business day. Transit time is 3 to 5 business days, for a total delivery time of 3 to 7 business days (processing + transit). Orders are not processed or shipped on weekends or public holidays.

How do I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can also visit our Order Tracking page. If you have not received a tracking email within 2 business days of placing your order, please contact us at [email protected].

What is your return policy?

We accept returns within 30 days of the delivery date, for items that are unused and in their original condition and packaging, with proof of purchase. Returns are handled by mail only. Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed. Full details are in our Refund & Return Policy.

What if my order arrives damaged?

Please take clear photos of the damaged item and the packaging, and contact us within 7 days of the delivery date, sending the photos and your order number to [email protected]. Without photographic proof of damage, we cannot offer a refund, replacement, or credit.

Can I cancel my order?

You may cancel your order within 30 minutes of placing it by sending an email to [email protected]. Once an order has shipped, it cannot be canceled, but eligible items may be returned under our Refund & Return Policy. Full details are in our Cancel Order Policy.

How do I contact windowflip?